How to Order a Vehicle: FAQs

2022 Ram 1500 Classic

When the time comes to upgrade your Red Lion vehicle, order one online from us at Susquehanna Chrysler Dodge Jeep Ram. The process is fairly simple and our finance team is here to help walk you through the process. Have questions before you start a custom vehicle order? Check out our FAQs, then reach out to our team to learn more.



Why is your price different than what I created on Chrysler, Dodge, Jeep or Ram’s site?

Unfortunately, due to the way the system is set up for ordering, builds on a manufacturer’s website aren’t a 1-to-1 comparison to what we have the ability to order at the dealership. Certain packages and options available on the manufacturer’s site aren’t direct carry-overs. Incentives and discounts are also often automatically shown on the manufacturer website, without checking for qualifications. However, our knowledgeable sales team can help guide you through all of the options in order for you to get what you want at the price you expect.

Do I have to put a deposit down?

Yes, we are currently requiring a $500 deposit. However, if the customer needs to cancel their order, Susquehanna Chrysler Dodge Jeep Ram can refund the deposit.

How long does it take to get my vehicle?

Sadly, we are at the mercy of the manufacturer. While custom orders do take precedence over stock orders, we unfortunately cannot guarantee timing. On average, we estimate 120 days from the order date.

What is the process (what can I expect)?

First, a sales representative will walk you through all of the options. Once you have decided on the final build options, you will need to sign the order and provide a deposit (as well as a copy of your driver’s license). Then, we will send the order to Chrysler Dodge Jeep Ram. Once they pick up the order, a VIN will be provided and the customer will be notified when the vehicle will ship, as well as when it arrives at the dealership.

What if I want to trade in my current vehicle?

There has never been a better time to trade in your vehicle with vehicles holding their value! Knowing that you might still need the vehicle you’re driving, we are guaranteeing trade value for 120 days.*

Learn More at Susquehanna Chrysler Dodge Jeep Ram in Wrightsville

If you’re interested in learning more car buying tips or simply want to know how to get the process started, our team at Susquehanna Chrysler Dodge Jeep Ram near York can help. Contact us today with any more questions or to get the process started on your favorite model.


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*Damage to vehicle or excessive addition of mileage will void the original price provided.

Susquehanna Chrysler Dodge Jeep Ram 40.026401, -76.543359.