Drove down from Harrisburg to look at a 2008 Jeep Grand Cherokee Limited that was on their web site. Met with Ted Hollenbach who dropped what he was doing to show me the vehicle and take me for a test drive. He was awesome and very informative. I fell in love with the vehicle and they worked with me on price, trade and financing to get me where I needed to be. Ted came in on his day off when I took delivery. I highly recommend this dealership and will be driving the 50 minutes for service to stay with them. There was a small glitch in the sale but I received a call from the GM, Nick, who personally took care of the matter.
Didn't work out for me but I won't forget the reps. Very good people. Eric. Good man.
I've been a service customer here (recall and repairs). The service department seems well organized, efficient, and is very friendly. I was once quoted a hour wait for recall work and they had me out in about 30 min. Waiting area is very nice. Can't really think of anything negative to day other than when I was waiting for my car to be returned I got bored and sat in a few of the vehicles in the showroom floor and the sales dept was looking at me like a cheetah looks at a gazelle. Kind of uncomfortable but I got to sit in a Charger Daytona 392 which was nice!!!
While having a problem with our newly purchased vehicle wasn't welcome, the experience was almost painless. They paid $100 of our tow bill and covered the cost of the repair. Stephanie in the service department was able to arrange for a loaner vehicle for us, and had it fixed when she said it would be done. It turned out to be a minor issue, and our total bill was just $4.24. Thanks Susquehanna Chrysler Dodge!
Excellent service! They really take care of you when you need it most! My Jeep has had a number of issues recently and each and every time Joe and his team made sure I was taken care of! Thank you all for a great job!
Bought a 2018 Ram with no hassle, in and out and was even offered lunch. Amazing sales staff and finance squad. I felt as if I was part of the company.
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