Customer Testimonials

From the moment we purchased our vehicle from Susquehanna Chrysler Dodge Jeep Ram, this has been, without question, one of the worst dealership experiences my wife and I have ever had. Between the misleading statements made during the sale, repeated failed repair attempts, questionable workmanship, and complete lack of accountability, I would never recommend this dealership to anyone. When we purchased the vehicle, our salesperson, Brandon Thomas, assured us that it was in excellent condition. He even went as far as saying he would sell it to his own daughter. We took him at his word, test-drove the vehicle, and ... Read More

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DealerRater - Oct 22, 2026

From the moment we purchased our vehicle from Susquehanna Chrysler Dodge Jeep Ram, this has been, without question, one of the worst dealership experiences my wife and I have ever had. Between the misleading statements made during the sale, repeated failed repair attempts, questionable workmanship, and complete lack of accountability, I would never recommend this dealership to anyone. When we purchased the vehicle, our salesperson, Brandon Thomas, assured us that it was in excellent condition. He even went as far as saying he would sell it to his own daughter. We took him at his word, test-drove the vehicle, and proceeded with the purchase. Less than one month later, the vehicle was already experiencing mechanical problems. A persistent rattling noise developed in the front end. We initially took it to our local dealership, which is closer to our home. After diagnosing the issue, they recommended contacting Susquehanna and giving them the opportunity to make things right. We did exactly that. Susquehanna initially determined that a front strut and both motor mounts were defective and replaced them. Unfortunately, the rattling returned. What followed was an absolutely unacceptable series of repair attempts. We returned the vehicle eight additional times for the same recurring problem. Throughout those visits, we were given one excuse after another: * The sway bar end links needed replacement. * Someone forgot to apply grease. * An apprentice technician failed to properly tighten front-end components. * A stone was supposedly lodged between a suspension arm and the frame. Despite all these explanations and attempted repairs, the problem was never actually resolved. When the issue resurfaced for the ninth time, I contacted Susquehanna again. Aaron, the shop manager, assured me he would research the situation and call me back. That phone call never came. That was the final straw for my wife and me. We took the vehicle back to our local dealership and requested a thorough inspection. Their findings were extremely disappointing. According to their assessment, Susquehanna had installed inferior aftermarket components rather than the Mopar parts recommended for the vehicle. Our local dealership recommended replacing those components with the appropriate Mopar parts. We followed their recommendation, and the rattling noise has not returned since. After nine opportunities to correct the same issue, Susquehanna failed to provide a lasting repair. Another dealership addressed the problem successfully. What concerns me most is not simply the inconvenience, wasted time, or frustration. It is the workmanship and potential safety implications. Being told that a technician failed to properly tighten front-end components is extremely concerning. Suspension and steering components must be installed correctly and tightened to manufacturer specifications. Improper installation can create serious safety risks for the driver, passengers, and others on the road. In my opinion, this experience demonstrates a troubling lack of quality control, professionalism, and accountability within Susquehanna’s service department. The apparent decision to use lower-quality replacement parts only adds to those concerns. Nine repair visits. Repeated excuses. Improperly tightened components. A promised phone call that never happened. And ultimately, another dealership had to correct the problem. My wife and I gave Susquehanna every opportunity to stand behind the vehicle they sold us and the repairs they performed. They failed us repeatedly. I would strongly caution anyone considering purchasing or servicing a vehicle at Susquehanna Chrysler Dodge Jeep Ram. Based on our experience, I have absolutely no confidence in their sales promises, repair quality, or commitment to customer safety and satisfaction. This version is firm and suitable for a Google review or dealership complaint. It emphasizes the nine repair visits, potential safety concerns,

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Amazing experience with this dealership!! Staff were very attentive and helpful. Brandon went out of his way to address all my concerns and questions. He made sure that I was truly in love with the vehicle and knew how to use all the included features. He also ensured that the car was detailed and filled with gas prior to my arrival. Additionally the paper work process was smooth and pressure free. I would highly recommend purchasing from here when looking for your next vehicle.

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What an amazing experience at this dealership. Rheeana Miles was amazing. She was a real pleasure to work with. Positive upbeat personality that made for a great experience. She kept us informed every step of the process. Bonnie in finance was also amazing to work with. Both individuals were very knowledgeable in their fields. Thru the whole buying process the entire team at this dealership was excellent. I will definitely be back to this dealership when I purchase my next vehicle.

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If you are looking for a great deal, see Rheeana Miles. She is the most pleasant person you will ever meet. We picked up our new Durango on my wife's birthday. She surprised my wife with a piece of cheesecake. We went to the dealership to look at the Durango. Told them what carvana was going to give us and they matched it. We were in and out in less than 2 hrs. When we got home, we noticed a door ding. We called them up and set up an appointment to get it fixed. Everyone there is so easy ... Read More

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DealerRater - May 13, 2026

If you are looking for a great deal, see Rheeana Miles. She is the most pleasant person you will ever meet. We picked up our new Durango on my wife's birthday. She surprised my wife with a piece of cheesecake. We went to the dealership to look at the Durango. Told them what carvana was going to give us and they matched it. We were in and out in less than 2 hrs. When we got home, we noticed a door ding. We called them up and set up an appointment to get it fixed. Everyone there is so easy to work with, and the dealership is top notch. My wife and I have bought many of vehicles and were never treated as well as Rheeana treated us. We came from Maryland and they take care of all the motor vehicle paperwork for you. If I could give her 10 stars I would Rheeana is awesome.

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We just bought a pre-owned 2024 Chrysler Pacifica and had a fantastic experience! I worked with Brandon Thomas and he did everything he possibly could to earn our business. He was professional, courteous and always available to answer my questions or concerns. We went back and forth regarding whether we wanted to purchase a new or a certified pre-owned and opted for the latter. Throughout all of our back and forth Brandon was patient and understanding. He made us feel as though he wanted us to make the best decision for our needs without being pushy as many salespeople can be. ... Read More

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DealerRater - Mar 4, 2026

We just bought a pre-owned 2024 Chrysler Pacifica and had a fantastic experience! I worked with Brandon Thomas and he did everything he possibly could to earn our business. He was professional, courteous and always available to answer my questions or concerns. We went back and forth regarding whether we wanted to purchase a new or a certified pre-owned and opted for the latter. Throughout all of our back and forth Brandon was patient and understanding. He made us feel as though he wanted us to make the best decision for our needs without being pushy as many salespeople can be. I highly recommend this dealership and if you go be sure to ask for Brandon!!

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I had a great experience with Sean and the entire dealership. Went for a test drive, answered all my questions and made everything easy. Sean was reachable throughout the process. Car was clean and ready to go when I came to sign my paperwork. Top notch all around.

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This is hands down the worst dealership and service experience I’ve ever had. My 2023 Jeep Wrangler—less than 50k miles and a $65,000 vehicle—sat at Susquehanna Dodge for 63 days. No clear diagnosis, just part after part being replaced because they had no idea what was wrong. I was lied to about a loaner being “sold,” forced to pay out of pocket for a rental, and then not fully reimbursed by Jeep Care. FCA’s response? That my mileage “speaks for itself” and shows no impairment—even though my Jeep was unusable for over two months. I was charged $1,300 for ... Read More

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DealerRater - Jan 2, 2026

This is hands down the worst dealership and service experience I’ve ever had. My 2023 Jeep Wrangler—less than 50k miles and a $65,000 vehicle—sat at Susquehanna Dodge for 63 days. No clear diagnosis, just part after part being replaced because they had no idea what was wrong. I was lied to about a loaner being “sold,” forced to pay out of pocket for a rental, and then not fully reimbursed by Jeep Care. FCA’s response? That my mileage “speaks for itself” and shows no impairment—even though my Jeep was unusable for over two months. I was charged $1,300 for brakes and rotors that were almost certainly unnecessary. We asked for the old parts to be saved—shockingly, they were “gone” when we arrived. When I finally picked up the vehicle (after calling to see if it was even done), my son’s car seat and floor mats were tossed in the cargo area, and the Jeep was still covered in snow—despite having a partial soft top. Zero care. Zero accountability The staff may be nice, but the service department and Jeep brand as a whole are a mess. If this review saves even one person from buying a Jeep or servicing it here, it’s worth it.

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This dealership is rude, the ownership is lacking and the management is a joke. Go to any other dealership.

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This place doesn’t value their customers at all … bought a vehicle last week there and they have ghosted me ever since… will not even return a phone call or when you stop in they say they are in a meeting … no value for their customer will eventually result in a closed business…. Their sales manager is rude and disrespectful (Jackie)

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Absolutely worst jeep dealership. DO NOT GO HERE. DO NOT GO HERE. I was a long time customer for over 10 years. Bought 3 vehicles from them. They sure have changed because the Manager and owner now do not care about the customers at all. Ryan sokoloff (owner) and Aaron Zolko (manager) couldn’t care less about your problems. I came in for a simple tire installation. I have a 2017 hard rock edition rubicon and for those that don’t know that was a special edition that came with special edition wheels. The wheels are black with a MACHINED lip. The tech ... Read More

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DealerRater - Sep 3, 2025

Absolutely worst jeep dealership. DO NOT GO HERE. DO NOT GO HERE. I was a long time customer for over 10 years. Bought 3 vehicles from them. They sure have changed because the Manager and owner now do not care about the customers at all. Ryan sokoloff (owner) and Aaron Zolko (manager) couldn’t care less about your problems. I came in for a simple tire installation. I have a 2017 hard rock edition rubicon and for those that don’t know that was a special edition that came with special edition wheels. The wheels are black with a MACHINED lip. The tech destroyed the lips of the wheels. ALL 5! My wheels were in perfect condition prior to that. They did take responsibility for the damage. Which was surprising given what I know now. I of course wanted a new set of wheels but understanding how businesses work they were not willing to budge at all giving me that. Instead I was promised they could be repaired to FACTORY conditions and I wouldn’t be able to notice any difference at all. Wasn’t thrilled since I started with perfect wheels and ended up with messed up wheels but agreed to let them fix them since it was pretty much my only option. Fast forward a month later finally able To get them scheduled for repair. Got them back today…..For starters, they only sent out 4 wheels to be repaired. Forgot the spare. Apparently their top technician’s fault. The foreman. So the other 4 wheels….look terrible! Their idea of repairing my MACHINED lips was to PAINT THEM! The wheels now have silver painted lips instead of a nice machined Finish. The paint job looks amateur like someone rattle canned them. This was never agreed upon. I was told they would be repaired to factory condition. Factory to me means the lips would still be machined. According to the owner and manager the repair is “beyond satisfactory”. So now my special edition wheels that were in perfect condition now look like rattle can garbage. They are not willing to replace or repair the correct way. They think the paint looks good. If I would have been told ahead of time they would be painting them I wouldn’t have ever agreed to have them repaired that way. The whole experience was inconvenient and a huge waste of my time. And now I am out of a set of nice perfect wheels. I will never step foot in that place again and I advise you do the same.

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WARNING!! DO NOT go to Susquehanna Chrysler Dodge Jeep Ram ! They use deceptive practices in their parts and service department. I was pre-charged for a part that I didn’t even need for my truck after paying $195 just for them to diagnose the problem incorrectly! (I ended up fixing the correct issue myself for $60) When I called to get the part refunded they told me that I needed it installed. When told them the time that I was available, they didn’t have anything available for them. Whenever I called they told me that someone would call me back and ... Read More

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DealerRater - Mar 12, 2025

WARNING!! DO NOT go to Susquehanna Chrysler Dodge Jeep Ram ! They use deceptive practices in their parts and service department. I was pre-charged for a part that I didn’t even need for my truck after paying $195 just for them to diagnose the problem incorrectly! (I ended up fixing the correct issue myself for $60) When I called to get the part refunded they told me that I needed it installed. When told them the time that I was available, they didn’t have anything available for them. Whenever I called they told me that someone would call me back and they never did. I went in today to get the refund for the $165 oxygen sensor, to be told that the sensor is obsolete and can not be refunded…an oxygen sensor, the most commonly replaced sensor is obsolete! The business is based on defrauding their customers.

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Terrible Customer Service. Waited 4 days for a vehicle that was listed as a fresh trade to be done recon just for them to sell it to someone else. looked at it 12-15, said it be ready Wednesday, was called wed 12.18 & Tre promised to send pictures of the van completed when it arrived back, also talked to finance & was waiting for a response back wed. today 12.19 Tre called & let me know the van was sold & unavailable. Absolutely will be going elsewhere.... Had cash in hand ready to go. disappointment thats for sure. have all the screenshots & ... Read More

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DealerRater - Dec 20, 2024

Terrible Customer Service. Waited 4 days for a vehicle that was listed as a fresh trade to be done recon just for them to sell it to someone else. looked at it 12-15, said it be ready Wednesday, was called wed 12.18 & Tre promised to send pictures of the van completed when it arrived back, also talked to finance & was waiting for a response back wed. today 12.19 Tre called & let me know the van was sold & unavailable. Absolutely will be going elsewhere.... Had cash in hand ready to go. disappointment thats for sure. have all the screenshots & recorded calls to back me up also. ironic its now listed on their website still available & $200 lower!!! BUNCH OF LIARS!

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Runs your credit then says oops slight hiccup the price just went up $2200 sorry. After a hard credit hit tell people that before they waste time and don’t run their credit then say SIKE

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I have been a Jeep person since my first Jeep that I bought in 1991. I drove that first Jeep a few hundred thousand miles. And passed it on to one of my children who drove it another hundred thousand miles probably. I bought two Jeeps since then from Susquehanna Chrysler Dodge Jeep Ram because I had a family member who worked there. And I love Jeeps. I was always treated fairly well at Susquehanna. A few months back I got a recall notice from Jeep for my clutch. I called Susquehanna Jeep to order the parts to do the replacement ... Read More

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DealerRater - Jul 30, 2024

I have been a Jeep person since my first Jeep that I bought in 1991. I drove that first Jeep a few hundred thousand miles. And passed it on to one of my children who drove it another hundred thousand miles probably. I bought two Jeeps since then from Susquehanna Chrysler Dodge Jeep Ram because I had a family member who worked there. And I love Jeeps. I was always treated fairly well at Susquehanna. A few months back I got a recall notice from Jeep for my clutch. I called Susquehanna Jeep to order the parts to do the replacement of the clutch that was recalled. I was informed at that time that it would take weeks to get the part in. I waited about a month and still no call. So I called Susquehanna Jeep. I was then told that they had no record of me calling or ordering the parts from the service writers. At that point the service writer Holly assured me that she talked directly to Mark at her parts department and made sure that they ordered my clutch. Again I was told it would take a few weeks. A few weeks went by still no call. So I called the service again. And was informed at that time that my part was in fact in. At that point I scheduled the appointment with the service manager Aaron for today to drop my Jeep off to get the recalled clutch installed. I set up the appointment with the loaner car Option because I was told it could take a day and a half to install the clutch and waiting for my Jeep probably would not be an option. When I get there for my morning appointment at 7:00 a.m. that was confirmed. And driving the half an hour to get there at 7:00 a.m.. I was told that they had no record of me reserving the loaner car. After telling the service writer Holly what I went through to get the part and then making the time away from work to get there driving 30 minutes from my home. And close to an hour to where I work in Maryland. The response was. Well I don't know who you talk to but there was no loner car scheduled for you. And sorry, I can reschedule it in a very non-sympathetic tone. One that left me feeling like it was all my fault and I'm an idiot. And she has better things to do. Is this the kind of customer service you give to people that buy 40 some thousand dollar vehicles at your dealership? And that are also repeat buyers? Very disappointed.

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Never thought I'd buy a car remotely, but these folks were the closest dealer to my home in NC that had a blue Pacifica Hybrid. Every other dealer had only boring white. Smooth transaction. One way airfare to Harrisburg, they picked me up at my hotel in my car and drove to the dealership to do the paperwork. I had all the figures in my email in advance and there were no surprises and got what I consider a fair deal.

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The service was great here! They took me in right away without an appointment. I had to get my state inspection done as well as getting brand new tires, oil change, and new wipers. The service manager, Aaron was so accommodating and was able to get me in a loaner car right away because they had to order my new tires. It would take awhile. He called me and updated me on my car and was very good at communicating what my car needed. They had a great tire promotion when you buy 3 new tires, you get the 4th for ... Read More

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Google - Mar 29, 2024

The service was great here! They took me in right away without an appointment. I had to get my state inspection done as well as getting brand new tires, oil change, and new wipers. The service manager, Aaron was so accommodating and was able to get me in a loaner car right away because they had to order my new tires. It would take awhile. He called me and updated me on my car and was very good at communicating what my car needed. They had a great tire promotion when you buy 3 new tires, you get the 4th for a dollar. He explained all of my options with clarity and answered all my questions I had. I highly recommend coming here for all of your car needs! Every time I need a service, they do an awesome job!

I've bought two new vehicles in the past year, & both were a positive experience. On the last purchase, I worked with Ted Hollenbach, who was fantastic.

I've purchased two vehicles from them in the past year, & have had an excellent experience with both. They gave me the highest trade in value & biggest discount on any of the dealers in my area. I just worked with Ted Holllenbach to purchase the last one, & he was fantastic to work with.

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Ted and all the staff were great to work with. We were in and out in no time.

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Great service department

I purchased a 2023 RAM 2500 from them. The purchase process was easy and they were very fair and straight forward. There was an issue with a feature that was advertised not being on the truck. Once I reached the sales manager he took care of it promptly. I would recommend this dealer.

I purchased my 2020 Jeep Grand Cherokee Altitude from Jon and his team and they did an amazing job taking care of me. Alex, their mobile service tech came out to my house, synced, and provided me a second key for my vehicle. These guys are professionals and I’m happy I got the opportunity to buy from them.

We have gotten multiple cars from this establishment and have not had many issues. Unfortunately we had just gotten a new Chrysler Pacifica maybe about a month ago and I cannot say I am too happy. When we went to look at/get the car, it was a mess inside. It definitely looked like someone had gotten in overnight and left all their trash from the meal they ate in it and it seemed this person tried to put the seat down and ripped up the carpet in the trunk space. The sales representative we dealt with was very nice ... Read More

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Google - Jan 19, 2024

We have gotten multiple cars from this establishment and have not had many issues. Unfortunately we had just gotten a new Chrysler Pacifica maybe about a month ago and I cannot say I am too happy. When we went to look at/get the car, it was a mess inside. It definitely looked like someone had gotten in overnight and left all their trash from the meal they ate in it and it seemed this person tried to put the seat down and ripped up the carpet in the trunk space. The sales representative we dealt with was very nice and polite but against my better judgement we ended up getting the van anyway because I am pregnant and we needed a more practical vehicle then what we had and that was in our budget. They did a nice cleaning of it that day and we were told to bring the van back and they would do a more detailed cleaning and fix the ripped up carpet in the trunk. We took the van on our scheduled date for the detailing and were told the carpet had to be ordered and had to come back to fix that. So turn to what is now our visit to replace the carpet and they broke the plastic piece that holds it down and of course another plastic piece had to be ordered. Supposed to come tomorrow but it is snowing so who knows. What upsets me is when my husband was told about the price that had been broken, it was explained in a way that made it seem like it happened naturally but when questioned about it, it was actually broken during the process of replacing the carpet.

STAY AWAY! I THOUGHT BAIT AND SWITCH WAS A THING OF THE PAST, NOT HERE! For context, I have owned 11 Jeep Wranglers and dealt with numerous dealers and this by far is the worst. On December 21st, I made a deal with the manager at the dealer, Jake. He asked that I put down a $1,000 deposit to hold the Jeep. I said sure. Jake told me their normal policy was to hold a vehicle for 2 days. I explained that I was 4 hours away, it was the holiday weekend and I couldn’t get a check from my credit union that ... Read More

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DealerRater - Jan 13, 2024

STAY AWAY! I THOUGHT BAIT AND SWITCH WAS A THING OF THE PAST, NOT HERE! For context, I have owned 11 Jeep Wranglers and dealt with numerous dealers and this by far is the worst. On December 21st, I made a deal with the manager at the dealer, Jake. He asked that I put down a $1,000 deposit to hold the Jeep. I said sure. Jake told me their normal policy was to hold a vehicle for 2 days. I explained that I was 4 hours away, it was the holiday weekend and I couldn’t get a check from my credit union that fast. He texted back, no problem we can hold it until the next Saturday, the 30th. For some reason, Jake returned my deposit on the 23rd but said we are still good to go on the 30th. I have text messages for all of this. Fast forward to the 28th, at this post I got a check from the credit union for the exact amount of the price that was agreed upon, I texted Jake to make sure everything was good to go for Saturday because I had the long drive. He did not respond. I went ahead and called and talked to a lady named Diane, I believe, who insinuated that Jake was no longer employed there but said the deal was good and she would help me Saturday morning. Thursday night at 6:58pm, 2 minutes before the dealership closed, I received a phone call from the dealership principal, Damian, he notified me that Jake was no longer an employee of the dealership. He then told me he was no longer going to honor the deal that was made. He said if you want to buy the Jeep it would be $2,800 more and I will email the offer shortly and hung up. The next day Friday, he told me he would have honored the original price if I would have stuck to the deposit procedure. I explained that I did just that and Jake gave me the extra time and I even sent him the texts showing that Jake said that. Well, good old Damian reneged again and disregarded the text proof that I abided by his deposit procedure! You don’t really want to do business with someone like this, especially the owner! So I suggest you do yourself a favor and take your business elsewhere, like I did!

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STAY AWAY! I THOUGHT BAIT AND SWITCH WAS A THING OF THE PAST, NOT HERE! For context, I have owned 11 Jeep Wranglers and dealt with numerous dealers and this by far is the worst. On December 21st, I made a deal with the manager at the dealer, Jake. He asked that I put down a $1,000 deposit to hold the Jeep. I said sure. Jake told me their normal policy was to hold a vehicle for 2 days. I explained that I was 4 hours away, it was the holiday weekend and I couldn’t get a check from my credit union that ... Read More

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Google - Jan 12, 2024

STAY AWAY! I THOUGHT BAIT AND SWITCH WAS A THING OF THE PAST, NOT HERE! For context, I have owned 11 Jeep Wranglers and dealt with numerous dealers and this by far is the worst. On December 21st, I made a deal with the manager at the dealer, Jake. He asked that I put down a $1,000 deposit to hold the Jeep. I said sure. Jake told me their normal policy was to hold a vehicle for 2 days. I explained that I was 4 hours away, it was the holiday weekend and I couldn’t get a check from my credit union that fast. He texted back, no problem we can hold it until the next Saturday, the 30th. For some reason, Jake returned my deposit on the 23rd but said we are still good to go on the 30th. I have text messages for all of this. Fast forward to the 28th, at this post I got a check from the credit union for the exact amount of the price that was agreed upon, I texted Jake to make sure everything was good to go for Saturday because I had the long drive. He did not respond. I went ahead and called and talked to a lady named Diane, I believe, who insinuated that Jake was no longer employed there but said the deal was good and she would help me Saturday morning. Thursday night at 6:58pm, 2 minutes before the dealership closed, I received a phone call from the dealership principal, Damian, he notified me that Jake was no longer an employee of the dealership. He then told me he was no longer going to honor the deal that was made. He said if you want to buy the Jeep it would be $2,800 more and I will email the offer shortly and hung up. The next day Friday, he told me he would have honored the original price if I would have stuck to the deposit procedure. I explained that I did just that and Jake gave me the extra time and I even sent him the texts showing that Jake said that. Well, good old Damian reneged again and disregarded the text proof that I abided by his deposit procedure! You don’t really want to do business with someone like this, especially the owner! So I suggest you do yourself a favor and take your business elsewhere, like I did! P.S. You will be sure to see a response from the dealership below, with a bunch of excuses. The bottom line is honor the deal that was made and learn to hire better management!

Hello had screen issues with my jeep compass was out of warranty but Holly from there was super helpful and got me in touch with the proper people. With Holly going above and beyond and helping me Chrysler covered the whole job. A+ thanks Holly

Absolutely love coming here. I have followed the service manager throughout the years because his customer service is unparalleled. Just got my state inspection and it was super convenient. Had a complementary loaner vehicle that I was able to keep going about my day while they took great care of my Ram. Will always come here can’t recommend highly enough.

I had an emergency issue with a broken window applique on my Dodge Caravan and I went to Susquehanna to try and get it repaired. I was met and helped by very friendly and helpful staff from the receptionist( I forget her name, a young blond haired woman) in service, to Joel the Mobile service advisor, to Aaron Zolko, the Service manager. Everyone was great and Aaron really went above and beyond to find a part so that my van could be all fixed. He was absolutely awesome!!! I am so glad I went there and I will definitely return ... Read More

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Google - Oct 29, 2023

I had an emergency issue with a broken window applique on my Dodge Caravan and I went to Susquehanna to try and get it repaired. I was met and helped by very friendly and helpful staff from the receptionist( I forget her name, a young blond haired woman) in service, to Joel the Mobile service advisor, to Aaron Zolko, the Service manager. Everyone was great and Aaron really went above and beyond to find a part so that my van could be all fixed. He was absolutely awesome!!! I am so glad I went there and I will definitely return if I have needs. Susquehanna Dodge lives up to all the good things I've heard about it.

Great purchase experience! Excellent customer service! Thank you Ted and Laurie!!

Greg Kohr was amazing! He answered all of our questions no matter how big or small. He worked with us to find the right fit for our budget and style of vehicle. Michael Colen was very helpful with the paperwork and made the process fun. Let's be honest paperwork is not the fun part of buying a new car. But, he made it fun.

Well, it has been around 7-8 months since I purchased a vehicle from these guys, and figured now would be a time to write this after I had some time to cool off and all. Maybe if you’re purchasing brand new right off the lot they would be spectacular because they sure do love money. I would however stray away if you see a “good” deal on a car that isnt a Chrysler, Dodge, Jeep, or Ram lol. This was my first time going out and buying a car for myself so I was hesitant but trusted that buying ... Read More

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Google - Sep 5, 2023

Well, it has been around 7-8 months since I purchased a vehicle from these guys, and figured now would be a time to write this after I had some time to cool off and all. Maybe if you’re purchasing brand new right off the lot they would be spectacular because they sure do love money. I would however stray away if you see a “good” deal on a car that isnt a Chrysler, Dodge, Jeep, or Ram lol. This was my first time going out and buying a car for myself so I was hesitant but trusted that buying from a dealership would be my best option and go from there. The sales people here in MY experience are great. Greg P. fantastic, the guy that does the finances and warranties, couldnt tell you his name because its been a while but a thick New York accent also fantastic person and truly cares about every customer. Good luck getting ahold of the owner and good luck understanding him. He seems kinda like that owner that owns the place but is always chilling at a country club not really knowing whats going on, but who knows maybe hes great. He’ll probably reply to this based off of every other bad comment hah which should tell you something in itself trying to be defensive and deflect their mistakes on the customer base but oh well take it with a grain of salt. I purchased a 2016 Honda Fit in January of 2023 with 133k miles for 12999 something like that? I was in a hurry to find something as my trade in was out of inspection xyz you know how it goes. Then by March it needs a new transmission hm okay I purchased a warranty so hopefully it covers it. It did just had my deductible.. cool. Then I get it back and the dash has new warning lights. Imagine that, the transmission shot out of the blue no warning lights at all then comes back with extra. I declined for them to do it because I didnt really want anything to do with them at this point but then had it back for maybe 2 weeks? around beginning of April comes and a louddddd squeaking is coming from the brakes and grinding that you can feel in the pedal which is also odd huh Susquehanna? I do remember getting the service records when I purchased the vehicle and said the brakes were great and everything checked out. Quote me for new rotors and pads 2ish months after purchasing a vehicle. Took me having to waste my time showing up to talk to service manager because nothing is getting resolved playing phone tag and him giving me a very basic 1st grade level answer and a poorly drawn diagram on the back of my service contract of how the brake system works in my car (I have changed brakes and rotors before so idk why he felt the need to explain but oh well he thinks he is in power here so keep it pushing) which I wouldnt be surprised if thats actually all he knows about it but its a honda car so ig I dont expect much out of him in that aspect. Then you know they made it right ? They did it for free would you ever guess that. In the first place it should have been handled then you quote me over 1000 for regular wear and tear but that wouldnt be right would it after two months. My car is back in the shop now at ciocca honda because the timing belt snapped (understandable at 140k miles). Brakes still are as loud and squeally as when I gave it to the dealership and they “fixed” it.

they put the SUS in susquehanna especially when you buy a warranty with it. car comes back with more issues than when you brought it in. their “courtesy” for fixing issues that they also caused on top of other main issues of return is apparently the hail mary for car dealerships

Never satisfied with any dodge dealership. I have a company vehicle I take in for oil changes and I’ve waited over 2 hours before. Figure on waiting at least an hour for anything you might need. Mechanics Must be on their phones too much or just slow as molasses. Never bringing any vehicle back here

I really love their service, their prices, and the fact that they pick your vehicle up from your work to service it. I was a little disappointed today when I went in for their Express Lane service for an oil change. They advertise that this service is available from 7:30 am to 6 pm daily. I arrived at 10 am and they said that the service was not available today because the Express Lane service techs were pulled for an over abundance of scheduled appointments. They should not promote it as something that you can depend on. They need to have a disclaimer ... Read More

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Google - Jul 14, 2023

I really love their service, their prices, and the fact that they pick your vehicle up from your work to service it. I was a little disappointed today when I went in for their Express Lane service for an oil change. They advertise that this service is available from 7:30 am to 6 pm daily. I arrived at 10 am and they said that the service was not available today because the Express Lane service techs were pulled for an over abundance of scheduled appointments. They should not promote it as something that you can depend on. They need to have a disclaimer that Express Lane is not always available and that customers should call ahead to see if the service is available.

Now you see it -- Now you dont !!! I was searching online for a new Jeep Wrangler or Gladiator and had researched a few of the local Jeep dealerships to also find the best trade in value as well for my trade in. I did find the Jeep Wrangler I was interested in but couldnt negotiate a price with Susquehanna CDJR for my trade but I was able to sell my car elsewhere and decided to purchase the a Wrangler Willys from Susquehanna. I had originally looked at a used Jeep Wrangler at Susquehanna but the bad condition of the ... Read More

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DealerRater - Jul 5, 2023

Now you see it -- Now you dont !!! I was searching online for a new Jeep Wrangler or Gladiator and had researched a few of the local Jeep dealerships to also find the best trade in value as well for my trade in. I did find the Jeep Wrangler I was interested in but couldnt negotiate a price with Susquehanna CDJR for my trade but I was able to sell my car elsewhere and decided to purchase the a Wrangler Willys from Susquehanna. I had originally looked at a used Jeep Wrangler at Susquehanna but the bad condition of the wheel and tires made me look at a new one. I had explained to the sales rep Riley that "I dont drive a vehicle that has crappy looking tires or rims". I had chosen a new 2023 Jeep Wrangler Willys 2 door and the day I picked it up there were a few scratches on the hood and Riley took it back to see if they could get them out... I was not taking home a vehicle that had scratches on it... After it came back out after about 30 minutes--- I was making sure that the scratches were gone and Riley and another salesman were wiping down the tires and rims. It was a bright sunny day and although I did inspect the tires and rims to ensure they were not damaged or scratch it wasnt until a little while after I picked up the Jeep that I noticed some strange blue dotted series of numbers on 3 out of the 5 tires (including spare on back). The numbers were dotted and nothing I had ever seen on a tires. (see photos included). These were only noticed after the glossy spray that the dealership used to shine up the tires had worn off and I had not noticed them when I first inspected the Jeep at pick up. I brought the Jeep back to the dealership and Riley happened to be working that day and I brought him outside to show him the imperfections on the tires and asked him what was the numbers on the tire all about. He seemed to not know why there were numbers all along the outside of the tires along with the spare tire having some of the rubber dulled out by what seemed a rubbing or scraping to get some sort of sticker or something peeled off of it but it was also not noticed until the wheel gloss shine was now had disappated. Riley called his floor manager John out to take a look and they brought my Jeep back to see if they could get the blue dotted numbers off my tires. After about an hour Riley brought my Jeep out and stated they did the best they could but they couldnt get all the blue off of one of the tires and that he had no explanation of what the spare damaged was with the rubbed off rubber dulling area. Riley stated to me that he had never seen the blue dotted numbers on tires before and it must be something from FIRESTONE. I was not happy with the outcome as John stated there is nothing else they can do to make me happy and I questioned the fact that someone there who had conditioned the Jeep prior to pick HAD to notice the blue dotted numbers along with the scraped dulling portion on the spare. Riley also told me that John stated he could and would no nothing else as they are tires and there is nothing wrong with them.. He was correct there was nothing wrong with them to drive on but they were not cosmetically perfect and I feel because I am over 65 years old and a woman I was not treated fairly and deserved to have tires in a cosmetically new condition after paying what I did for the Jeep and not hidden by tire shine. While I was waiting now for the almost 2 hours for them to do what they had to I walked outside and looked at the other Jeeps on the lot and surprising to me some of the tires on the Jeep had the same blue dotted numbers on them. I took a few pictures for reference and decided to called Jeep Customer Service and filed a complaint. Long story short -- dealership did a great job masking the tire issues but I am still driving a new Jeep with crappy looking NEW tires due to what I feel was deceptive actions from the staff at the dealership.

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I’ve spoken with them about Jeeps on the phone but never physically been there. They seam very knowledgeable on Jeeps.

i bought two wranglers from this dealership. my last experience with them was excellent service. they didnt rack my bill up and did everything they could to fix the problem i was having with my vehicle . They are a honest team and i would recommend them over any dealership in this area

Brought my 2014 Ram 1500 here for an oil change 5/5/23. Asked them to take a peek at the visible brake pads (original) as they were squeaking. Sure Mr Neumann! Truck has 112k. Literally in the shop 30 mins. Oil overfilled. They say the brakes are making noise, make an appt. Then they put on my recommended service to refill the def (for diesel). My truck is a Hemi (gas). They dumped the oil and put too much back in, that's it. For a grand total of $80. Better pray they don't send out surveys for oil changes.. Fwiw, brought it to Mavis ... Read More

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Google - May 9, 2023

Brought my 2014 Ram 1500 here for an oil change 5/5/23. Asked them to take a peek at the visible brake pads (original) as they were squeaking. Sure Mr Neumann! Truck has 112k. Literally in the shop 30 mins. Oil overfilled. They say the brakes are making noise, make an appt. Then they put on my recommended service to refill the def (for diesel). My truck is a Hemi (gas). They dumped the oil and put too much back in, that's it. For a grand total of $80. Better pray they don't send out surveys for oil changes.. Fwiw, brought it to Mavis Discount Tire and they looked at the brakes for me at no cost. Response to owners reply: 1) If I wanted the check engine light addressed, I'd have asked. I didn't deny it. It never came up. 2) I told my service rep the brakes made a little noise. He said they can only see one side of the brake pads. I said, that will work. Truck has 111k miles. I wanted to know if they were getting low. Receptionist said they are making noise, make an appt. 3) And yes, the mech overfilled my oil. Or more likely didn't drain all the old oil. Take ownership of your lousy and lazy service and address it rather than try to deflect your mistakes to the customer. Pathetic. Feel free to call me if you'd like to discuss it further.

Brett that does their glass is top notch great communication and service! Would definitely recommend for any auto glass work!

Bought my first new vehicle/Jeep from Greg P. Both Greg and the dealership staff made it an amazing experience and very easy.

So I went there to trade in a vehicle and purchase a used one. All fine and dandy. I took the used car out for a test drive and let the sales person know there is an issue with the tire, it was loosing air as i was driving, from 20 to 19psi and visibly noticable. I let the sales person know and his response was "idk its something with the computer sensor..?" It would've been fine if he said that it was a tpms sensor and that it was going to get fixed or if there was ... Read More

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Google - Apr 30, 2023

So I went there to trade in a vehicle and purchase a used one. All fine and dandy. I took the used car out for a test drive and let the sales person know there is an issue with the tire, it was loosing air as i was driving, from 20 to 19psi and visibly noticable. I let the sales person know and his response was "idk its something with the computer sensor..?" It would've been fine if he said that it was a tpms sensor and that it was going to get fixed or if there was a leak and that it was going to be plugged, neither of those. After that I let the technician take my car "out for a spin". It was an awfully quick test drive... less than 3 minutes to be exact. (That time is from the time the person took it off the lot and the sales person walking back to his desk and telling me about my car) the sales man came back to me and said "the car has a steering shake that should probably be fixed" keep in mind my car is a 2020 and has gone through 150 point inspections throughout its whole life at volvo dealerships until this year, I also drove 90ish miles on highway and never had an issue. Anyway I looked on the GPS tracker on my phone and showed they just took it outback. Once I saw that I was like no... and walked away.

I really wish I could give this place zero stars but here's the story. Bought a 2016 jeep cherokee about a year ago and not even a month into having the car the check engine light comes on. Due to my busy schedule a few months go by before I am able to get it fixed. I stop at the dealership to have it looked at (costed me an arm and a leg just to check the engine light) and they tell me the coolant thermostat will need replaced. They also tell me this will cost over 1k. The service ... Read More

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Google - Mar 16, 2023

I really wish I could give this place zero stars but here's the story. Bought a 2016 jeep cherokee about a year ago and not even a month into having the car the check engine light comes on. Due to my busy schedule a few months go by before I am able to get it fixed. I stop at the dealership to have it looked at (costed me an arm and a leg just to check the engine light) and they tell me the coolant thermostat will need replaced. They also tell me this will cost over 1k. The service technician tells me that they will not cover it due to "not knowing when parts will give out". So I take it somewhere else cause this place definitely does not deserve my money. In the more recent months I have found that my sun roof is leaking. So I call a service technician to see if the jeep had any recalls on leaking sunroof. She proceeds to tell me in record time that they have never had a recall before. So I asked her to use the computer instead of her memory to see if they actually had a recall or not. Again not covered by this dealership and I will have to pay out of pocket to again fix a major flaw in my car. If you are thinking about getting a car here I would not. You have better luck on Facebook market place and saving some cash. If you want to get your car serviced I suggest going to any other mechanic shop to also save you a few hundred dollars.

At the time of my purchase everythings good however i despite the fact that purchased the best warranty they offered from a third party warranty company a few months later my rear headlight was staying on all the time so i took it to a mechanic who said that there was some wiring for a tow that had been improperly installed and both the warranty and susquehhanna refused to pay for the diagnosis and repair. Edit. In the companies response they allege i didnt contact them after the repair which is nonsensical and is documented in emails i sent them. ... Read More

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Google - Mar 14, 2023

At the time of my purchase everythings good however i despite the fact that purchased the best warranty they offered from a third party warranty company a few months later my rear headlight was staying on all the time so i took it to a mechanic who said that there was some wiring for a tow that had been improperly installed and both the warranty and susquehhanna refused to pay for the diagnosis and repair. Edit. In the companies response they allege i didnt contact them after the repair which is nonsensical and is documented in emails i sent them. And yes their maintence review before sales sytem is obviously flawed. And as to the item not being covered by the warranty then they mislead me as to what is covered by the warranty at the time of sale, which also contradicts what they continued to go on to say about not having met the deductible, which im ok with but then this payment should at least go towards meeting the deductible. They did not do anything towards demonstrating any goodwill in the matter, on the contrary i had to reach out to them several times before i got a response as to whether they will help cover the costs.

Horrible service! I was told I was getting an oil change with my tire change. No oil change was done. I have a brand new Dodge Challenger, that I brought to the dealer expecting to be taken care of there. It felt like I was going to a low grade oil change place where they just screw you over. When I finally got them to change the oil, they never reset the computer in my car. Never coming back. Guaranteed.

Very pleasant to work with. Ted Hollenbach was great

Doug C was everything we wanted in a salesperson: knowledgeable, patient, and, above all else, not pushy or high pressured. He listened to what we wanted and, a couple of hours later, had us in our Jeep Wrangler. There were questions and things that needed attending to after the sale - Doug's prompt response put us at ease and guaranteed it would all be taken care of. Thanks, Doug!

First they sold me an almost $30,000 used car with a nail in the tire. Secondly, 9 months into owning the car, it needs over $2000 worth of work that’s conveniently not covered under any warranties. If you’re thinking of buying from here, take it to your trusted mechanic first to have it completely checked over because apparently they don’t do that prior to selling.

Excellent dealership

Picked up a new Ram 2500 yesterday and Doug Crammer did an excellent job. Would recommend him to anyone.

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I had the pleasure of working with Doug Crammer and it was a great experience. Doug and everyone else that helped out were awesome!!! Thank you for my Truck and I will be sending anyone who wants a Dodge your way 🙂

My 2014 Ram 1500 had 250,000 miles on it and needed a cam and lifters. Aaron guided me through the quote and replaced my motor with a minimum of disruption in my schedule. I was given a great loaner that fit my needs. I received my truck a day earlier than promised. Aaron was honest and eager to please in all aspects of the service project. Susquehanna has earned my respect and business moving forward.

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We worked with Doug and he got us into the exact Jeep we were hoping to find. His customer service was above and beyond what we’ve experienced at other dealerships from the very first interaction. He was low-pressure and very accommodating. We’re thrilled with the service we received at Susquehanna!

Straightforward and easy going staff. It was a pleasure to purchase a Jeep from Susquehanna Jeep. I would recommend to anyone this Dealer

Two thumbs up for salesman, Mike Tomaine. Mike was friendly and very patient helping track down a vehicle that matched my various wants/needs for a new vehicle! Highly recommended. Thank you!

I never spend time writing reviews, so for me to take time out of my day to do it just goes to show how amazing this dealership truly is from it’s Sales Team to the Management a perfect five stars. During a time of price gouging, lying sales men, thieving finance departments - it becomes not only a breath of fresh air to find the complete opposite but a dream that’s hard to believe came true. I was looking for this specific car through five states I can’t even count the number of dealerships I called or ... Read More

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Google - Dec 2, 2022

I never spend time writing reviews, so for me to take time out of my day to do it just goes to show how amazing this dealership truly is from it’s Sales Team to the Management a perfect five stars. During a time of price gouging, lying sales men, thieving finance departments - it becomes not only a breath of fresh air to find the complete opposite but a dream that’s hard to believe came true. I was looking for this specific car through five states I can’t even count the number of dealerships I called or how many leasing companies I contacted to help me find it and virtually everyone was useless until I stumbled upon Susquehanna Jeep. With one phone call everything was taken care of I’m in NYC so this dealership is approximately 3 1/2 hours away and worth the amazing mini road trip. Everything was handled before I even arrived, my brand new Wrangler was sparkling glistening in the sun, upon arrival I was automatically greeted by Gary our wonderful sales man who immediately offered us beverages and walked us over to the finance department where not only did they not try to upsell us but they actually even saved us money over the agreed upon price. They walked us through everything, explained every feature and took care of all DMV related concerns sending us off with our temporary plates and registration and FedEX over our new plates & Reg - no trip to the DMV was ever need. I honestly can’t say enough good things about this dealership, now on to the vehicle itself, we lease a new car every 24-27 months for the last 7 cars we had Lexus after Lexus before that we had Mercedes, Infiniti, BMW - and yet we never loved a car as much as we love our Jeep Wrangler with the Extreme Recon Package it feels like your driving on a cloud and can survive anything the looks we get in our beautiful Sarge Green Jeep the nonstop heads turning and constant compliments. When this lease is up we will be going with another wrangler and we will be getting it from Susquehanna. Thank you guys for everything.

I usually do not purchase a vehicle as quickly as I did at Susquehanna but got a great deal and they were very good to work with. It was all around a great experience and I love my new Ram.

Just bought a truck from Susquehanna, Riley and Laurie were both awesome. Riley was my sales guy he did a great job! Laurie was my finance lady she was amazing. This dealership made me happy! Ask for Riley when you go!!!

Bought a truck here, had to have it shipped, they didn’t care to give me a temp tag, then told me they’d overnight it, but actually I’ll have it 3.5 days later. Did you save $8 not getting Saturday delivery? Who sells a truck and does not think to put a tag on it? Careless.

As an owner of a fleet of Promaster 3500 vans, I feel very fortunate to work with Nick and his team at Susquehanna Chrysler Dodge! They are quick, thorough and most important of all, the customer service is spectacular! They aren't the closest dealership, in fact they are over an hour and a half away from my station, but they are ALWAYS my first choice when my fleet needs service. I HIGHLY recommend!

Ted did a super job in getting us in our new Grand Cherokee. He was great to work with and didn't push us to buy something we didn't want. Everyone we have dealt with was super.

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5 star hands down. From the moment I walked in searching for our new Jeep I was welcomed by every single person at the dealership. It felt like a family atmosphere. Not like at some dealers where “that’s not my job” is the common thread, all the staff at Susquehanna made me feel comfortable, was not pushy, we’ll informed, and I felt put honesty and integrity above all. And it shows. Doug my salesman was awesome. From the moment we met it was like car shopping with an old buddy. I appreciate and respect how the operation is run ... Read More

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Google - Sep 17, 2022

5 star hands down. From the moment I walked in searching for our new Jeep I was welcomed by every single person at the dealership. It felt like a family atmosphere. Not like at some dealers where “that’s not my job” is the common thread, all the staff at Susquehanna made me feel comfortable, was not pushy, we’ll informed, and I felt put honesty and integrity above all. And it shows. Doug my salesman was awesome. From the moment we met it was like car shopping with an old buddy. I appreciate and respect how the operation is run and will Absolutely be returning for more purchases in the future. Thank you for the awesome service!!

I had worked with many dealers over the years. This has to be the best experience I have ever had. Every employee looked like they wanted to be there! That says a lot about the ownership/management. The dealership inside was impressive, and clean. Came across YouTube videos of Matt that had some great information. Emailed and chatted with Ryan and he got me a great deal on a 2023 Wrangler. Detail on the Jeep blew me away, they really care about their product! Thank you Ryan for all of the information, and being fully transparent on the deal. Thank you ... Read More

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Google - Sep 16, 2022

I had worked with many dealers over the years. This has to be the best experience I have ever had. Every employee looked like they wanted to be there! That says a lot about the ownership/management. The dealership inside was impressive, and clean. Came across YouTube videos of Matt that had some great information. Emailed and chatted with Ryan and he got me a great deal on a 2023 Wrangler. Detail on the Jeep blew me away, they really care about their product! Thank you Ryan for all of the information, and being fully transparent on the deal. Thank you Matt for taking to time to come out and say hi. You guys are awesome and earned my business moving forward!

I worked with Doug and he was very helpful in working to get what I needed for the best price. I didn't feel pressured at all and felt encouraged to make the decision that was best for me. I would definitely recommend to friends and family.

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I would like to redo my review! I was frustrated by a delay today that was a result of a “perfect storm” of small issues. After voicing my frustration, the service manager immediately addressed the situation and honestly did way more than expected. I will definitely continue to use this service center. Especially if I get the same 2022 loaner Ram Pickup I had today.

Needed an oil change and some basic maintenance for my company car. Worked with Joel on scheduling the mobile feature which was fantastic. They came to my house to perform the work . James was the tech and he did a good job . Very pleased with the service.

That BEST dealership experience ever! I ordered a 2022 Wrangler in March. It took 5 months for Jeep to build. All through the process Ryan and Doug kept in contact and didn’t make me feel like a nudge for updates on the build. It finally arrived and it was worth the wait. If you are looking to order a vehicle or buy one off the lot, you can be sure that you are dealing with a reputable dealer that cares about the customer. Thanks for everything guys, my new Jeep is awesome!

Recently traded in my leased vehicle for a new wrangler. Ted H and Ryan J were amazing at helping me navigate the process of turning in a leased vehicle (turning in early at that too!) and working a great deal on my new jeep. They were super thorough in making sure I knew what was going on every step of the process, and answering every question I had, especially with the current market facing chip shortages and explaining the process of custom ordering vs buying something on the lot already. So so happy to have worked with Susquehanna this time!

My husband and I went here to trade in our car for a truck. Doug took care of us and he did an amazing job. In fact, the entire staff was kind and helpful. We felt like we were a guest in their home. Doug kept checking on us and letting us know when he had to go help another customer because they were very busy that day but he still made every customer a priority. Amazing customer service, very transparent, and we got a great deal for our trade in!!

My used vehicle was bought February 2021. They talked me into buying the extended warranty, claiming and guaranteeing everything was covered. The car wash took off a piece of weather stripping, and since owning the vehicle, I have had two belts that I had to Replace myself. No big deal. I’m mechanically inclined as that’s part of what info for a living just not on vehicles. Second belt frayed faster than the other, so it was found the pulley on the alternator was rolled in on the lip causing belt failure. So when I took it in to have ... Read More

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Google - Jun 16, 2022

My used vehicle was bought February 2021. They talked me into buying the extended warranty, claiming and guaranteeing everything was covered. The car wash took off a piece of weather stripping, and since owning the vehicle, I have had two belts that I had to Replace myself. No big deal. I’m mechanically inclined as that’s part of what info for a living just not on vehicles. Second belt frayed faster than the other, so it was found the pulley on the alternator was rolled in on the lip causing belt failure. So when I took it in to have these items looked at, and the dealership took pictures and video of belt failure, they assured me it would be covered h fee warranty but were booked for two weeks out. Today was that two weeks. I dropped it off at around 8am (with them knowing I’m a night shift worker and I’d just be going home and going to bed) expecting a repaired vehicle and at least a phone call for an update at a decent time. 3pm came around and when I woke up I called wanted an update. The warranty THEY sold me did not approve the weather stripping, nor did they approve the belt. They wanted to charge me $110 and labor for a $27 advanced auto belt I have already done myself, twice! After I had informed them I am not paying anything out of my pocket as promised because of the warranty, the had asked if it was ok to put the old frayed belt back on… So the vehicle sat overnight because I didn’t receive the phone call I requested to verify if this was going to be another over night thing because this is all something that I could have done by myself, alternator, belt, adhesive, everything but it was an inconvenience and I wanted it done by them. Shame on me for not doing all this myself, but they never called, it was after hours now, and it’s another inconvenience for myself AGAIN. Now I’m mad. Shame on you SUCKSquehanna dodge, you are very crooked. And based off the experiences and reviews by others, this is why this is being written. If you were waiting for parts and that was the holdup, thanks for the courtesy call. Let alone you knew an alternator was needed TWO weeks ago, you should have at least had that ordered. Hopefully this review gets read and others from the area reconsider and go to Thompson in red lion instead.

I had been looking for the perfect Jeep Wrangler for a while now and wasn't having much luck. I stopped by Susquehanna Jeep and that was the best decision! I found the perfect wrangler, the staff was so friendly, and Doug C. was so helpful from the minute we first stopped in. Doug was there for every step of the way and made sure things were explained in detail with us. 10/10 Hands Down!

worst experience of my life I paid 77000 for a hellcat and I was sold a BROKEN DOWN PIECE OF JUNK I have not even made my first payment and the car had to be Towed 3 times every time i called was unable to speak with someone I left messages but no one called me back I saved for a hellcat a very long time AND was taken Advantage of

Go see Doug at SUSQ. BEST EVER experience purchasing my new Jeep! I wouldn't ever purchase a vehicle anywhere else.

Really great experience! Go see Doug! What a great bunch of folks at Susquehanna! Made a great deal and found me the Jeep I wanted at a great price.

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Ask for Laurie Pearson. She was extremely helpful in helping with our quest to purchase a Jeep Wrangler. Top notch. On the ball.

Excellent experience purchasing a used car....Greg & the Team were extremely helpful & professional. The entire process from start to finish was very enjoyable with no surprises from test drive to negotiation(s) to purchase. I highly recommend this Dealership and the Team.

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Bought a 2022 ram 2500. Noticed it had a steering wheel vibration. Made an appointment took on In. They had the truck for a few days which is understandable, especially not knowing where the vibration was coming from. Looked over the whole truck and they were thinking it was the drive shaft so they ordered me a new one. Got it late but that’s the supply chain nowadays. They got it in fast and fixed the problem. All under warranty! Great to work with.

I made an appointment to have my front and rear differential fluid changed and to have a coolant flush and replace on my 2015 jeep wrangler. I dropped my jeep off the night before and heard nothing regarding the status until I called around 2pm. I was told they were just starting it. My appointment was for that morning but I dropped it off night before thinking it would be helpful for them. I finally had someone drop me off around 4pm and I was told they were "still" working on it. They didn't finish until after 5pm. ... Read More

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Google - Feb 8, 2022

I made an appointment to have my front and rear differential fluid changed and to have a coolant flush and replace on my 2015 jeep wrangler. I dropped my jeep off the night before and heard nothing regarding the status until I called around 2pm. I was told they were just starting it. My appointment was for that morning but I dropped it off night before thinking it would be helpful for them. I finally had someone drop me off around 4pm and I was told they were "still" working on it. They didn't finish until after 5pm. I wasn't expecting such a high charge for these items and no one went over the charges with me clearly. They just handed me a paper. Even after mentioning that they had my jeep for over 10 hours since opening that morning and that I was considering not coming back I received no customer service or concern over my complaints. It would have been nice to have someone clearly go over charges and at least been given an explanation on why it took so long for work.

It was enjoyable to work with The salespeople . It was unfortunate that we were unable to come to a deal on the Ram

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Nice place in Wrightsville. salesman was very helpful. Sorry we couldn’t make a deal

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Friendly courteous and great customer care.Easy to work with.Clean facilities with customer goodies, such as hot and cold beverages.

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Fantastic sales experience. Would recommend this place to anyone. The lack of pressure over a sale is amazing!

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A little pricey but they get the job done.

Yvonne was SO helpful in finding the obscure part I needed for my Jeep! She had everything ready to go for me when I came to pick it up and everyone working was super friendly as well!

Ordered a spare tire kit and tire for my son’s Jeep in APRIL of 2021. Yeah, who knew that some models don’t come with these. Still waiting. These these are on “back order”?!! Well for $350 they sure as hell better get it to me before we get a flat tire! A road side assistance package would have been cheaper! Every time we call about this “back order” we get the same story from service and parts center!

I have purchased 5 difference vehicles in the last 12 months or so, from different dealers all across PA, NY, and NJ. I have never met a kinder more helpful crew than at this dealership. I usually look forward to dealing with a dealer about like I look forward to a root canal or colonoscopy. However these folks were straight forward , easy to deal with, efficient and even helped me out when I forgot a wallet three hours away near home...they sent a driver with the car to collect the final info and check they needed to close the deal. I ... Read More

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Google - Sep 22, 2021

I have purchased 5 difference vehicles in the last 12 months or so, from different dealers all across PA, NY, and NJ. I have never met a kinder more helpful crew than at this dealership. I usually look forward to dealing with a dealer about like I look forward to a root canal or colonoscopy. However these folks were straight forward , easy to deal with, efficient and even helped me out when I forgot a wallet three hours away near home...they sent a driver with the car to collect the final info and check they needed to close the deal. I highly recommend... It is true that a family business makes a big difference and they are clearly a different dealer experience... Kudos to Laurie, Ryan, and Ted for making this the best dealer experience I have had....and I have had many.....

They have a 2021 Dode Durango Hellcat listed on Cargurus for $93,185. I called and spoke to a sales rep & he said the price is $101,000 & that I was required to purchase an extended warranty. Bait & switch at its finest ***Buyer Beware****

They have a 2021 Dode Durango Hellcat listed on Cargurus for $93,185. I called and spoke to a sales rep & he said the price is $101,000 & that I was required to purchase an extended warranty. Bait & switch at its finest ***Buyer Beware****

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Sales people are always nice and helpful. I've had issues with the service department in the past but it's been a few years since I've used them.

Very knowledgeable and helpful staff.

Felt as though I was treated differently because of my skin color. Beware..

Took my 21 year old daughter in to purchase a car. They let us leave over $115. The little guy with the mustache insulted her by saying he couldn’t make a car fit her budget maybe she should look at a cheaper car. Her budget was $8,000 cash and she was looking at a car for $7995.

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Not happy with the service Dept. Any Ram owners that experience a Fuel Sensor Fail and takes it in for service, make sure to get it in writing that they are replacing the Fuel LEVEL sensor. Quite common repair. After spending $305 dollars, I got a new Fuel pressure sensor. Tina was no help. Waist of time and money. I bought my truck used and since I live near by, I would have used them for sevice and potentially a new vehicle. Not now.. This is a follow up to the response below. Bottom line here is the dealership did not ... Read More

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Google - Jul 20, 2021

Not happy with the service Dept. Any Ram owners that experience a Fuel Sensor Fail and takes it in for service, make sure to get it in writing that they are replacing the Fuel LEVEL sensor. Quite common repair. After spending $305 dollars, I got a new Fuel pressure sensor. Tina was no help. Waist of time and money. I bought my truck used and since I live near by, I would have used them for sevice and potentially a new vehicle. Not now.. This is a follow up to the response below. Bottom line here is the dealership did not listen to what my problem was. I did not know that there is a Fuel pressure sensor and a fuel level sensor. I did explain perfectly well however what the issue was and researched it in depth. It is true that the order states (Pressure) sensor instead of ( level )sensor. As a result the dealer did not work with me to resolve this issue. In fact they wanted to charge me over 1k to fix the Fuel Level Sensor. I took the truck yesterday to Stetler and they were great, Got the Correct sensor installed plus some A/C diagnostic work for $665. No hassle, I will definately go there for all my future Ram needs. I'm not sure why they did not just diagnose the issue instead of implying that it is xtra to do so. I did decline diagnostic because they did not say it was free, infact the way they worded it, they made it sound like it was an xtra and not standard procedure. Why would you ask me if I wanted it diagnosed? Why not just do it? Also, I did not ask for a Fuel pressure sensor. It was really bad communication. Totally not the same poor comminication at Stetler. BTW this post is not about the refund.